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Overview:

This Recycling Service is provided by LIKEWIZE SERVICES UK LIMITED (company registered in England with registration number 08401611) with its registered office at Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF, England, (“Likewize”).

“Recycling Service” means the reuse or recycling of the Eligible Device or its parts.

“Likewize” means the party providing this Recycling Service.

“Customer” means the person using this Recycling Service and agreeing to these terms and conditions.

“Eligible Device” means any device that is eligible for this Recycling Service as determined by Likewize in its sole discretion.

Customer represents and warrants that:

- they are the sole owner of the Eligible Device or have been authorised by the owner of the Eligible Device and that they are able to make decisions with regards to the Eligible Device

- there are no liens, encumbrances or security interests in or attached to the Eligible Device and that no other party has a legal interest in it;

- any items Customer seeks to recycle through the Recycling Service shall not infringe on any third-party intellectual property right (including copyright, trademarks, patent, trade secrets or other proprietary right);

- the Eligible Device is not counterfeit, stolen or fraudulent

Ownership transfers to Likewize

Upon receipt and acceptance of the Eligible Device by Likewize, title of ownership in such Eligible Device transfers to Likewize from the Customer and Customer disclaims any further right, title or interest in and to the Eligible Device or any items contained therein.

Customer’s responsibility for their data

Customer agrees that they have the sole responsibility to keep a separate backup copy of any files, games, pictures, music downloads, personal information relating to you or your friends or other data (which we collectively refer to as Data) before transferring ownership of the Eligible Device to Likewize; and that Customer has taken reasonable steps to eliminate and delete all Data that is personal or confidential from the Eligible Device. Please refer to (i) for Apple devices - Apple’s guidance on deletion of Data, storing Data to iCloud or other backup, and resetting the Eligible Device to factory settings (ii) for other manufactures – their guidance on deletion of Data, storing Data to the cloud or other backup, and resetting the Eligible Device to factory settings.

The Customer agrees to remove any memory cards and the sim card (where relevant) from the Eligible Device before sending the Eligible Device to Likewize. Sim cards can contain private information and may enable unauthorised use of your Network airtime. If you fail to remove your Sim card, you agree to release Likewize from all claims, losses or damages with respect to the use of Sim card arising before, or after receipt of your Eligible Device.

Data recovery is not a part of the Recycling Service and Likewize accept no responsibility or liability for any lost Data once the Eligible Device is in the ownership of Likewize.

Where a Eligible Device is received by Likewize which, when the Eligible Device is turned on, appears not to have been reset to factory settings and Data is immediately obvious from the screen, then Likewize shall take reasonable actions to wipe or remove any stored Data from the Eligible Device by resetting the Eligible Device to factory settings in accordance with the manufacturer’s recommended guidelines and utilizing the functions on the Eligible Device to do so. Likewize shall have no further obligations in respect of wiping or removing the Data Likewize accepts no responsibility for failure to maintain the integrity or confidentiality of any Data, and does not warrant or guarantee that resetting the Eligible Device to factory settings will permanently delete any Data or personal information. Where any Eligible Device received by Likewize still has a memory card to SIM card then you agree Likewize may remove the memory card or sim card which shall not be returned to you but securely disposed of.

Please note as part of the recycling process it is the intention that your Eligible Device will be resold or transferred to third parties who may subsequently transfer the Eligible Device to others. Likewize has no control over the actions of such third parties and does not know the identity of the parties to whom the Eligible Device may be passed onto. It is therefore important that you remove all personal information and Data relating not just to you but all your contacts and friends.

Please reset your Eligible Device to factory settings and refer to the manufacturer’s instructions on how to do that.

If the Eligible Device is registered as lost or stolen, Likewize will retain it in accordance with the Recycler Charter. The Eligible Device will NOT be returned to Customer nor will there be any value given to the Customer unless Customer is able to prove the legitimate ownership of the Eligible Device within 28 days. It is the responsibility of Customer to inform Likewize that they are contesting this decision. If Customer is not able to prove the legitimate ownership of the Eligible Device, it will be treated in accordance with the Recycler Charter requirements.

General Terms and Conditions

This Recycling Service is provided for lawful purposes only, and Customer agrees to indemnify Likewize and any of their directors, officers, employees, affiliates, subsidiaries or agents from and against any claims brought against any of them arising from performing this Recycling Service on Customer’s behalf or for any breach of these terms and conditions by Customer.

Likewize will under no circumstances be liable for any special, indirect, incidental or consequential damages resulting from this Recycling Service.

To the extent permitted by applicable law, Likewize and their affiliates’ entire liability, if any, from any cause whatsoever with respect to this Recycling Service shall not exceed 100% of the market value of the device.

General Data Protection Regulations (GDPR)

Personal Information stored on your Eligible Device, about you or your friends, may well be personal data as defined by General Data Protection Regulations (GDPR). However, if you have carried out your responsibilities set out above (in particular section headed “Customers responsibility for their data” above), there should be no personal data which is apparent on your Eligible Device when Likewize receives the Eligible Device.

In the unlikely event that Likewize receives your Eligible Device which still contains personal data, Likewize shall not use that personal data for any purpose. Likewize shall, as referred to in section headed “Customers responsibility for their data” above, reset your Eligible Device to factory settings so that the personal data is no longer present when you turn on the Eligible Device.

You hereby agree that Likewize may resell or transfer your Eligible Device to a third party having first reset the Eligible Device (where necessary) to factory settings.

LIKEWIZE SERVICES UK LIMITED (Company number: 08401611) ("We", “Us” and “Our” and “Likewize”) are committed to protecting and respecting your privacy.

This policy (together with Our terms and conditions of website use terms of use and any other documents referred to in it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. By visiting the VirginMediatradein.likewize.com , you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 and 2003 (the "Acts"), We are the data controller. If you wish to find out more regarding the Acts please visit www.ico.org.uk.

Information We may collect from you

We may collect and process the following data about you:

• Information you give us. You may give Us information about you by filling in forms on the Site or by corresponding with Us by phone, e-mail or otherwise. This includes information you provide when you register to use Our Site, subscribe to Our service, search for a product, place an order on the Site, participate in discussion boards or other social media functions on the Site, enter a competition, promotion or survey and when you report a problem with the Site. The information you give Us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information We collect about you. With regard to each of your visits to the Site We may automatically collect the following information:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service number.

Information We receive from other sources. We may receive information about you if you use any of the other websites We operate or the other services We provide. In this case We will have informed you when We collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our Site uses cookies to distinguish you from other users of the Site. This helps Us to provide you with a good experience when you browse the Site and also allows Us to improve Our Site. For detailed information on the cookies We use and the purposes for which We use them see Our cookie policy.

Uses made of the information

We use information held about you in the following ways:

• Information you give to us. We will use this information:
• To carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us;
• To provide you with information about other goods and services We offer that are similar to those that you have already purchased or enquired about;
• To provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you. If you are an existing customer, We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where We permit selected third parties to use your data, We (or they) will contact you by electronic means only if you have consented to this. If you do not want Us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which We collect your data (the order form);
• To notify you about changes to Our service; and
• To ensure that content from Our Site is presented in the most effective manner for you and for your computer
• Information We collect about you. We will use this information:
• To administer Our Site and for internal operations, including troubleshooting, identity verification, credit and risk management, revenue collection, competitions and promotions, database verification and enhancement, data analysis, testing, research, statistical and survey purposes;
• To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
• To allow you to participate in interactive features of Our service, when you choose to do so;
• As part of Our efforts to keep Our Site safe and secure;
• To measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you; and
• To make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.
• Information We receive from other sources. We may combine this information with information you give to Us and information We collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information We receive).

Disclosure of your information

We may share your personal information with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to Our advertisers, but We may provide them with aggregate information about Our users (for example, We may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data We have collected from you to enable Us to comply with Our advertisers' wishes by displaying their advertisement to that target audience.
• Analytics and search engine providers that assist Us in the improvement and optimisation of the Site.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of Us entering into a contract with you.

We may disclose your personal information to third parties:

• In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Likewize or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms of use  or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of LIKEWIZE SERVICES UK LIMITED, Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We store your personal data

The data that We collect from you may, subject to the Acts, be transferred to, and stored at, a destination outside the European Economic Area (the ("EEA"). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

[All information you provide to Us is stored on Our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where We have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask You not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us at virgintradein.uk@likewize.com.

The Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Acts give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet Our costs in providing you with details of the information We hold about you.

Changes to Our privacy policy

Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to Our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to virgintradein.uk@likewize.com

Information about our use of cookies

VirginMediatradein.likewize.com/ uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. By continuing to browse the Site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies.These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies.These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies.These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 60 minutes.